Sportsbook Rules



When placing a bet, each player agrees to these Sports-Book Rules and to the General Terms and Conditions of Interwetten.

Kindly note that these rules, and any other terms and conditions which apply, may change from time to time at the sole discretion of Interwetten Espana Plc. ("Interwetten") and that, although the player shall receive and agree to the relevant notices, he is responsible for regularly checking these rules and the General Terms and Conditions for any changes or updates made thereto.

Additional terms and conditions may apply to promotions and special offers. Please read them carefully before accepting any promotional offers. A link to the individual terms and conditions for each promotional offer may be found on the respective promotion screen.

Each sports-bet has two parties: On one hand, the bookmaker (Interwetten Espana Plc, 2nd Floor, Global Capital Building, Testaferrata Street, Ta‘Xbiex, XBX 1403, Malta), who accepts bets on sports events in accordance with its licence for Fixed Odds Sports-Betting, and, on the other hand, the player.

For Interwetten Espana Plc., Interwetten Gaming Ltd and Sportsbook Software GmbH a prohibition of participation applies: shareholders, partners or significant holders (5%), as well as the executives and employees directly involved in the development of the games, their wives or persons with whom they live, ascendants and descendants up to the first degree are prohibited from participating in Interwetten gaming offers, promotions, special offers or bonuses. The same prohibition applies for excluded participants, direct participants in the events on which the wagers are made (coach, football players, etc.); executives of any sportive entity that is involved in the gaming activity; minors and those banned to legally bind themselves; referees and equivalent persons involved in the events on which the wagers can be made; NGC members involved in the inspection of gaming, their wives or persons with whom they live, ascendants and descendants up to the first degree; and any other person that can be included in this list by any future applicable regulation/legislation. 

Upon placing his bet, the player confirms that he does not have any knowledge of the result of the respective sports event.

Upon placing his bet/participating in a game, the player confirms that he has reached the age of 18 and is not a minor. Interwetten does not accept any players under the age of 18. 

Interwetten reserves the right to verify any player's statement of age and to exclude players/ from its services, if there are doubts regarding the attainment of the minimum age required. Any player who is identified as underage, shall have all his winnings retained and managed according to the applicable regulations and his Interwetten account shall be blocked immediately.

The player must not place bets as part of a syndicate or as individual player, who has registered several times or set up figures accounts trying to get around limits as set forth in these Sports-Book Rules – in his own name or in the name of a third person, by communicating with one or several persons or by placing combination bets, by using front men, by acting as front man for any third party, betting on another person's account – or when acting in collusion by using impermissible software tools.

Finally, the player acknowledges that sports-betting amounts to gaming, that the risk of losing money is implicit and that his involvement is entirely voluntary. On the other hand, there is no right to participation on the side of the player and he accepts that the bookmaker is entitled to restrict, limit or block the access of certain players at his own, exclusive and unfettered discretion. In these cases, the relevant reasons for the closure of the account shall be disclosed, but Interwetten shall not be liable in any way for any loss or damages that may result from any such action other than as a result of gross negligence. Please visit Interwetten's General Terms and Conditions and the Responsible Gaming Site for additional information. 


1. Placing a bet 

1.1 Before placing a bet, each player is obliged to read and acknowledge not only the General Terms and Conditions, the Privacy Policy, and Responsible Gaming Policy but also these Sports-Book rules, including the provisions regarding minimum stakes, maximum pay-outs as well as maximum stakes.

1.2 The bookmaker will accept a bet duly placed by the player by mouse-click, subject to these rules and the General Terms and Conditions, at the registered address of the company, provided that his Interwetten account holds sufficient credit. Any correspondence issued by the bookmaker at a later point in time, (e.g. notices, account information, etc.) will not have any effect whatsoever on the previous conclusion of the contract and its legal effect. 

If changes are made to the odds while a bet is being placed (usually 5 to 10 seconds), the bet will automatically be accepted at the odds chosen by the player. If the odds are lowered, the bet will not be accepted. Instead the user has the chance to update the betting slip and confirm it once more. 

Any bet accepted in such manner may not be changed or cancelled by the player at a later point in time. The bookmaker, however, reserves the right to cancel any bets up to the start of the event for good reasons (e.g. in case of obvious mistakes in the odds offered, if the event does not take place, or if the player is in violation of these rules or the general terms and conditions as applicable from time to time) and will refund the stake accordingly. Similarly, after the event has started, Interwetten may cancel bets provided that the player is in violation of these rules or the general terms and conditions as applicable from time to time, or, in particular, if he is under the suspicion of manipulation/rigging, of acting in collusion or forming a syndicate of players, keeping duplicate gaming accounts or using front men in order to place bets. Any player involved in any form of suspected fraudulent activity will be reported to the appropriate authorities, including the National Gaming Commission.

1.3 Only the records kept by the bookmaker shall be relevant concerning the content of all bets. A statement of account may only be modified in order to remedy an obvious error and/or a typographical error and/or an error in calculation. Only the amount registered and/or the amount confirmed by the bookmaker will be regarded as the stake.

Interwetten will issue and facilitate a receipt to any player placing a bet containing at least: identification of the bet, amount bet, event to which the bet refers to and the fact on which the bet is made, if applicable it will also contain the type of bet, coefficient, or forecast and a reference number so that the bet can be identified on an exclusive and unique manner at any time.

1.4 The bookmaker's promotions, special offers and bonuses are only valid for the respective period specified. Where promotions, special offers and bonuses are specifically addressed to an individual or to specific account, offers are only valid with respect to those individuals or accounts so specified.

Interwetten reserves the right to discontinue or cancel any promotion, special offer or bonus at any time, but will provide the player provide with accurate information about the current promotion, special offer or bonus offers at all times.

If the player has any questions regarding these Sports-book Rules or the General Terms and Conditions, Interwetten is entirely at the player´s disposal to clarify any questions on the following e-mail: asistencia@interwetten.es. 


2. Special Rules 

If a sports event is not held as posted on the internet (e.g. if the venue or the opponent changes), the bet will be void and all stakes will be refunded. However, bets will not be void if the home team waives its right to play in its own stadium or arena and chooses to play a match on another team's ground, if the home team's arena/stadium is temporarily closed or if the match is held at a neutral site.

If bets are placed after the start of an event or if the stake is not paid before the start of an event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. In live (running) bets, each bet placed (= received) after the event on which the bet was placed occurs, will be void, rated at odds of 1.00 and the stake will be refunded.

The winner of a sports event is determined by decision of the jury at 24:00 midnight on the day of the event (local time at the venue of the event). This also applies to long-term bets. Any change in the results arising after that time for any reasons whatsoever will have no effect on the winnings.

In soccer (European football), ice hockey and handball the results after the scheduled duration of the game are relevant. Any extra-time, penalty shootout, etc. will have no impact on the winnings, with the exception of special bets offered, which are marked accordingly, if any.

If a game/match is abandoned, special bets on scores that have already taken place, such as "first team to score " or "match-half betting" will be settled on the basis of the score of the shortened game/match.

In American football, basketball and baseball overtime counts for settlement purposes. An exception from this rule may apply for special bets that are clearly marked accordingly.

For NHL handicap bets the score including overtime is official. For bets on NHL games (three-way with tie option) the score at the end of the regular time (60 minutes) is the official one.

If there is no point spread winner (e.g. a team with a minus six points handicap wins exactly with a six-point score), the score will be tied and the bet rated at odds of 1.00. The stake will be refunded.

If a game that has been declared void is repeated by the end of the second day following the game (local time of the venue), the wager will stand for the re-arranged match.

If a game is not played at the scheduled date for any reason whatsoever or ends without official score and is not repeated by the end of the second calendar day following the game, the stakes will be returned, with the exception of soccer and ice hockey games that are stopped after the end of the regular time.

In tennis, bets will stand provided that the match is played in the course of the tournament.

If the result of a match in tennis, volleyball, beach volleyball, darts, badminton, snooker, bowls or table tennis is based on a no-show, retirement / surrender or disqualification of a player, or if the match is not continued until the regular end of its playing time for any other reasons, stakes will be refunded. In combination and system bets these stakes will be evaluated with an odd of 1.0.

Exceptions from this rule are events that have been concluded within the available time frame (e.g. if a player surrenders during the second set, bets on the first set stand). In addition, bets are rated as lost if they could not have been won, even if the match was continued up to regular playing time (e.g. set bet "player A wins 2-0" and player A surrenders during the second set after having lost the first set. All other options, i.e 2-1, 0-2, 1-2 will be rated as cancelled and evaluated with an odd of 1.0).

On the other hand, bets are rated as won if they could not have been lost, even if the match was continued up to regular playing time (e.g. the bet "over 9.5 games in a set" is won if the game is decided by surrender at a score of 4:4).

The same principle applies also to game handicap bets, scores set/points and comparable bets.

If a tennis match is cancelled even before the first serve is made, all bets will be void, rated at odds of 1.00 and the stake will be refunded.

A baseball game is cancelled and the stakes refunded if the game is not begun or continued until the end of the day (local time of betting event) of the original scheduling.

If a sporting event is abandoned but officially scored, this score will be used for settlement purposes.

If a game is abandoned before the end of regular time, bets on North American sports (NBA, NFL, NHL, baseball) will be official after the following limits: NBA - at least 43 minutes of play WNBA; college basketball - at least 35 minutes of play NFL; college football - at least 55 minutes of play; Baseball - after at least 5 innings of play and/or 4.5 innings if the home team is leading.

When wagering on total runs or run-lines, the games must go nine (9) innings or 8.5 innings, if the home team is leading in order to have action; otherwise the game is scored as no action.

The final score will always be determined as the score after the last completed inning unless the home team scores to tie or take the lead in the bottom half of the inning, in which case the final score is determined as the score at the time the game is called.
For a so-called “dead heat”, winnings will be divided accordingly. If, for instance, two starters in a race end up on the same podium position (winner) based on identical timings, then the selected odd on “winner” is being divided by 2: 2.5/2 = 1.25.  Bets on podium finish 1-3 will be divided accordingly if 2 or more participants share the third place. If 5 starters share position 8, the winning for a bet on “top 10 finish” will be calculated with 3/5 of the original odd. If, on other hand, 2 starters share position 2, the original odd for a bet on “podium finish” will remain in place as the third position remains vacant.

All bets, also combination bets, which are not head-to-head bets, are "play or pay". In other words: no refund will be given, if the competitor on whom the player has placed his bet, should this be possible, does not participate in the event for any reason whatsoever.

If one of the selected events in a combination bet is cancelled, abandoned or becomes void, or is not held for other reasons and is not run by the end of the second calendar day following the event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. This also applies to sports events that have been mistakenly listed in the wrong order on the betting program (list of odds), but not in the case of a home team waiving its right to play in its own stadium or arena, if the home team's arena/stadium is temporarily closed or if the match is held at a neutral site. If all the single bets in a combination bet are cancelled, abandoned or declared void, or are not held for other reasons and are not run as specified above, the stakes will be returned.

For head-to-head bets both starters have to participate in the sports event. Should one or both starters not participate in the event, the bet will be void. The winner of a head-to-head bet on Formula 1 Grand Prix races is the driver with the higher finishing position at the end of the race, or the one who completes the most number of laps in case that both drivers fail to finish the race. In the event that the two drivers retire on the same lap, the driver with the better placing after completion of the last lap will be the winner.

If no goals are scored in "first team to score" or "time of first goal" bets (0-0 score), such bets will be deemed lost.

Individual types of bets and special bets are ruled by separate terms and conditions indicated in the individual offer. 

Payouts are in compliance with any maximum amounts determined by the bookmaker.


3. Minimum Stakes / Maximum Winnings / Stake Limits 

The minimum stake for a single bet and a combination bet is EUR 0.50

The minimum stake for each column in a system bet is EUR 0.30.

Maximum Winnings 

Unless otherwise specified when placing the bet, the maximum winning for each bet is EUR 10,000.00

The maximum winning per player on any one day is EUR 20,000.00. 

The maximum winning per player in any one week (Monday 0:00 to Sunday 24:00) is EUR 100,000.00. 

For some betting offers there are certain variable stake limits. If these amounts are exceeded, the player will be immediately notified when placing the respective bet. The player may then reduce its stake accordingly so as to be able to place the bet within the stake limit.

If players act as a syndicate or in collusion or if individual players register several times or set up fictitious accounts in their own name or in the name of a third person, by communicating with one or several persons or by placing combination bets, or using front men, acting as front man for any third person or placing bets on another person's account, or if players use impermissible software tools the bookmaker will have the exclusive right (i) to reduce such bets at any time and in accordance with the maximum winning and/or stake limits or (ii) to cancel bets completely and to declare any bets placed and any winnings of such a player as null, void and forfeited.

Any person acting in breach of these rules or any other terms and conditions applicable to the Interwetten Sports-Book, may be disqualified from participating in general, as well as from special promotions, offers and bonuses at any time. Any player involved in any form of suspected fraudulent activity will be reported to the appropriate authorities, including the National Gaming Commission.

In principal, when bets are placed in a way that the placed stake(s) and/or the potential winning exceeds the maximum amounts set forth the bookmaker has the unfettered exclusive right to reduce the stake of such a bet or to cancel such a bet but will in no event be liable for the reduced winnings as a result of the reduction of the stake or the cancellation of bets, since the player is aware of the limits. 


4. Complaints

4.1 As a licensed operator, Interwetten maintains a complaint system in line with the regulatory requirements. In order to resolve any grievances or problems a player may have encountered, a complaint process may be opened with the operator within six months as from the date on which the event being subject matter of the complaint occurred. Interwetten is legally bound to respond to any complaint that is addressed to its attention. Complaints may be forwarded to the attention of Dr Birgit Bosch, Director, Interwetten Espana Plc, by post to the registered address of the company or by email to asistencia@interwetten.es.

4.2 Interwetten will instantly identify itself, acknowledge receipt of the player's complaint, and provide an estimated time frame for the matter's resolution. Interwetten's final statement will be forwarded to the player within one month of the receipt of the complaint.

4.3 If the player is not satisfied with the matter's resolution or if he is not furnished with a final statement by Interwetten within one month of opening the complaint, he may forward his complaint to the National Gaming Commission (dgoj.sugerencias@minhap.es). The regulatory authority will revert to the player with a final decision within two months from the day the complaint was registered.

4.4 The deadline for the expiry of any prizes will be suspended from the date of receipt of the complaint by Interwetten until the date on which Interwetten notifies its decision to the complainant, or as appropriate, until the notification of the ruling of the Directorate General.


5. Severability 

Each clause contained in these rules shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain with full force and effect. The content of these Sports-Book rules must be read jointly with the Interwetten General Terms and Conditions. 


6. Language Matters 

These Rules are set forth in different languages (Spanish, English and German). In the event of a discrepancy or dispute as to the meaning of a word or matters of interpretation, the Spanish version shall prevail over all others.

Version 6.0 last update 06.02.2017

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General Terms and Conditions

Fixed Odds Sports-Betting, Roulette, Live Roulette, Black Jack and Slots


LICENSE


Interwetten Espana Plc, registered in Malta under company number C54206, registered business address at 2nd Floor, Global Capital Building, Testaferrata Street, Ta’ Xbiex, XBX 1403 (and with notification address in Spain at Roc Boronat, 147, Pl.10, 08018 Barcelona), is the holder of two general licenses for Betting and Other Games issued by the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego) with reference numbers N / 22/AP/1005 and N / 21/GO/1005.

With regards to Fixed Odds Sports-Betting Interwetten Espana Plc, registered in Malta under company number C 54206, registered business address at 2nd Floor, Global Capital Building, Testaferrata Street, Ta’ Xbiex, XBX 1403, is holder of specific license number N / 24/ADC/1005, issued by the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego).

With regards to Roulette and Live Roulette, Interwetten Espana plc, registered in Malta under company number C 54206, registered business address at 2nd Floor, Global Capital Building, Testaferrata Street, Ta’ Xbiex, XBX 1403, is holder of specific license number N / 25/RLT/1005, issued by the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego).

With regards to Black Jack Interwetten Espana plc, registered in Malta under company number C 54206, registered business address at 2nd Floor, Global Capital Building, Testaferrata Street, Ta’ Xbiex, XBX 1403, is holder of specific license number N / 23/BLT/1005, issued by the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego).

With regards to Slots Interwetten Espana plc, registered in Malta under company number C 54206, registered business address at 2nd Floor, Global Capital Building, Testaferrata Street, Ta’ Xbiex, XBX 1403, is holder of specific license with number 370/MAZ/1005, issued by the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego).

All specific licenses for "other games" are based on the respective licenses granted by the General Directorate for the Regulation of Gambling (Dirección General de Ordenación del Juego) to the platform provider Prima Networks Ltd (Operator ID 1006), NetEnt Gaming Solutions PLC, (Operator ID 1066)  and Vive La Suerte SA (Operator ID 1029).

The General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego) is the regulatory body responsible for supervising the operation of Interwetten Espana Plc. In the following Terms and Conditions Interwetten Espana Plc will be referred to as "Interwetten".


GENERAL

1. Interwetten offers Fixed Odds Sports-Betting, Roulette, Live Roulette, Black Jack and Slots for "real" money use ("Game" or "Games").

The player (hereinafter referred to as a neutral term and applicable to both sexes) will be required to expressly accept these terms and conditions as well as the Privacy Policy in order to be registered with Interwetten and entitled to strike bets or take part in any Game. Sports-betting and Casino rules form part of the general terms and conditions.  The applicable terms for promotions, special offers and bonuses will have to be accepted from time to time.

2. Please note that the relevant rules, these General Terms and Conditions, and any other terms and conditions applicable may be changed from time to time at the sole discretion of Interwetten. However, any such revision or change will be immediately notified to you and your acceptance will be duly requested prior to granting access to the relevant Game. In case of any inconsistencies between these General Terms and Conditions and the relevant rules, any other terms and conditions applicable, or any document referred to herein, these General Terms and Conditions shall prevail.

3. Upon placing his bet and/or participating in a Game, the player confirms that he has reached the age of 18 and is not a minor. Interwetten does not accept any players under the age of 18. Interwetten reserves the right to verify any player's statement of age and to exclude players from its services, if there are any doubts regarding the attainment of the minimum age required. Any player using our services, who is identified as underage, shall have all his winnings retained pursuant to the applicable regulations and his account at Interwetten (hereinafter referred to as "Interwetten Account") shall be blocked immediately.

Upon placing his bet and/or participating in a Game, the player confirms in addition, that he is not legally excluded in any respect from participating in the Games offered by Interwetten. Interwetten reserves the right to void any bets placed by excluded persons and request proof from players that they were not legally excluded from participating in the Games offered by Interwetten at any time. If any player is subsequently proven to have been legally excluded from participating in the Games offered by Interwetten at the time he placed transactions with Interwetten, then the respective account will be blocked. All transactions placed whilst the player was legally excluded will be made void, and all related funds deposited will be retained pursuant to the applicable regulations. This regulation applies also to players that were not in a position to carry out legally binding business decisions at the moment when they placed transactions with Interwetten.

4. By opening an Interwetten Account the player confirms that he is not a Politically Exposed Person (PEP) or subject to any International Sanctions.  Interwetten however, reserves the right to carry out regular checks from time to time and to exclude a player if deemed necessary.

5. Non-Commercial, non-professional purposes: The player's interest in the Games is of a personal nature, and is to be used purely for personal entertainment. Any commercial and professional interest is discarded.

6. Interwetten does not warrant the constant availability and functionality of all or any products offered by Interwetten. Interwetten has a contingency plan that will be activated in case the website or software becomes inoperative for any reason. However, Interwetten does not provide any warranties that the software or services will meet the players' requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server that makes it available are free from viruses, or bugs. Interwetten does not guarantee the full functionality, accuracy, reliability of the materials, or concerning results, the accuracy of any information obtained by the player through its services.

7. All indicated dates and times are based on Central European Time (GMT+1) unless stipulated otherwise.

8. These General Terms and Conditions are posted on the internet in Spanish, English and German. In the event of any conflicting foreign-language versions of these General Terms and Conditions, the Spanish version shall prevail.

9. The legal relationship between the player and Interwetten shall be governed by Spanish law with the exclusion of its conflict of law rules, the convention on the law applicable to contractual obligations (Convention Rome I), the regulation on the law applicable to non-contractual obligations (Rome II), and the imperative consumer protection legislation applicable in the player's jurisdiction. Any and all disputes in connection with or arising out of any Game shall only be settled by the competent Spanish civil court having local and subject-matter jurisdiction according to Spanish law.

10. We strongly recommend that our players take note of additional information available on the websites of the supervisory authority (www.ordenacionjuego.es) as well as the cross-industry system for blocking accounts for the promotion of responsible gaming (www.ordenacionjuego.es/es/rgiaj).


USER’S REGISTRATION/GAMING ACCOUNT OPENING

1. Each player who wants to have access to services and products offered by Interwetten (Fixed Odds Sports-Betting, Roulette, Live Roulette, Black Jack and Slots) must set up a user’s registration and open a gaming account (hereinafter, the “Interwetten Account”) with Interwetten. The player may use the amount deposited on this Interwetten Account to place Fixed Odds Sport-Bets and play Roulette, Live Roulette, Black Jack or Slots respectively. Only natural persons may set up a user’s registration and open an Interwetten account with Interwetten. Interwetten does not accept legal persons as holder of Interwetten gaming accounts.

2. When setting up a user’s registration, the player has to provide the following data:

a) Number of identity document:

- For players with Spanish nationality, the identity document shall be the National Identity Document (DNI)

- For players who reside in Spain, but are not citizens, the identity document shall be the Foreigner Identification Number (NIE).

b) First and last name(s)

c) Date of Birth

d) Sex

e) Nationality

f) Residence for tax purposes:

Players who reside in Spain (regardless of their citizenship) must indicate one of the regions listed in Annex 1

g) Form of contact for notifications: email, telephone number, etc.

3. For players with Spanish nationality or who reside in Spain, Interwetten shall proceed with the required checks with the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego) in order to set up the User’s registration. In addition to checks through the Identity Verification System of the General Directorate on Gaming Regulations and checks against the General Register of Gaming Access Bans, Interwetten is legally obliged to verify the data submitted by the participant by itself through document checks.

Players will be required in compliance with applicable regulations to provide an electronic copy of their ID card or passport and additional documents such as a utility bill (e.g. for gas, electricity, a lease contract, copy of bank vouchers, account statements, e.g. of a Moneybookers Account), and any other documentation required in order to safely verify the player's identity.

As long as the player has not submitted his identification documents the player may deposit not more than Euro 150 in order to participate in the Games. Likewise, the withdrawal of prize money is not allowed until the identification documents have been received. Legacy customers who have deposited more than 150 Euro may participate in Games, but they may not deposit and they may not withdraw any prizes until they have been verified by documents as required by the applicable regulations.

Once Interwetten has accomplished its own identity checks in accordance with applicable regulations, the Interwetten Account will be activated and opened permanently. The registration of players who do not comply with the requirements of the identity check will be blocked until the required registration process has been completed.

4. Once a player has opened an Interwetten Account and is registered as user, he will be entitled to access and use the services pursuant to these terms and conditions, and Interwetten will be obliged to allow the player access to such services pursuant to the conditions set forth in these Terms and Conditions. Particularly, when using the services, the player will be granted the following rights:

a) To obtain clear and true information about the rules applying to any of the Games he may participate in as part of the services as well as any other relevant information connected with the services (including the amounts played, the balance of his account or the available time of play of the Games).

b) To obtain the prizes that the player may have won pursuant to the applicable rules of the Games he participated in as part of the services pursuant to the conditions set forth in these Terms and Conditions as well as the applicable rules of the corresponding Game.

c) To file, before Interwetten or the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego), any claim the player may deem necessary in connection with his use of the Services.

5. Once the player opens his individual Interwetten Account, the account may also be credited with deposits. As long as there is a positive balance on the player's account, the player may deduct stakes for Games. Winnings gained from Games are credited directly to the Interwetten account. All winnings credited on the account may be immediately used for placing further stakes on Games. There is, however, an exception concerning two product categories:

a) live fixed-odds bets: A limit applies for the amount placed on live sports fixed-odds bets (Interwetten). In general, this amount may not exceed the balance that the player has at his disposal on his Interwetten account at the time when the sporting event, on which the bets are placed, starts off. In addition, only winnings from bets on the current game may be placed again on the same event. If an individual player places live fixed-odds bets on two or more sporting events held simultaneously, then the amounts staked may not exceed the maximum limit of the respective account balance available at any time on the Interwetten account as outlined above. Finally, if a player registers when an event has already started, the balance of his Interwetten Account will be considered zero, so that he may not place any bets on this event.

b) slot games: As a general rule, the amount of money which the player may gamble in a slot machine game cannot exceed the balance which he has in his gaming account at the time that the game session commences.

6. In addition, Interwetten reserves the right to refuse any bets or a participation in a Game, or limit the stake in a Game in order to ensure the security of the gaming platform, to prevent criminal activities and/or for any other reasonable concerns as outlined below.

7. The currency of the Interwetten Account is the EURO. Payments on the Interwetten account have to be made in EURO. Deposits in other currencies will be exchanged at the applicable daily exchange rate. Pursuant to the applicable regulations, the following general deposit limits shall apply by default:

Daily deposit limit - €600

Weekly deposit limit - €1,500

Monthly deposit limit - €3,000

The player may also establish deposit limits at lower amounts, increase deposit limits, or remove them completely, to the extent admitted under the applicable regulations. Please refer to the Interwetten Responsible Gaming Site for further information. Deposit limits may be decreased by players by adjusting the respective values in their account settings. In order to increase or remove deposit limits, a request by email to asistencia@interwetten.es is required.

8. Any and all information provided to Interwetten by the player must be accurate and complete. The player undertakes to notify Interwetten without delay in the event that any information provided to Interwetten becomes incorrect or incomplete. Interwetten reserves the right to cancel any bets as well as winnings, block accounts, exclude the player from participating in other Games and retain payments to the player pursuant to the applicable regulations if any information given to Interwetten by the player turns out to be incorrect or incomplete. The player is liable for any damage and costs arising out of false or misleading information. If Interwetten confirms that any deliberately false or misleading information has been furnished, any and all transactions on the Interwetten Account shall be declared invalid.

9. Interwetten operates on the basis of the assumption that each person logging into the system with the correct combination of username and password actually is the lawful account holder. It is in particular not permissible to make any transactions for the account of others, on the Interwetten accounts of third parties, by forming syndicates of players or in conspiracy with third parties, using front man. Interwetten reserves the right to close Interwetten Accounts, cancel transactions and retain the payment of funds pursuant to the applicable regulations if it confirms that the player has made his account available to third parties, makes transactions on behalf of or in the name of third parties, in conjunction with third parties, in groups/syndicates of players by using front man, or by using impermissible software tools, or in violation of other provisions of the General Terms and Conditions or the applicable Rules.

10. Interwetten reserves the right to close any Interwetten accounts of players at any time. In these cases, the relevant reasons for the closure of the account shall be disclosed, but Interwetten shall not be liable in any way for any loss or damages that may result from any such action other than as a result of gross negligence. Furthermore, Interwetten reserves the right to refund stakes or withhold payments from players' accounts in case of a manipulation of Interwetten's financial system, or grounded suspicions or evidence thereof, or a breach or suspected breach of any applicable law, regulation or any of these terms and conditions.

11. Interwetten allows the player to set up only one user’s registration and open only one gaming account. The use of identical e-mail addresses in various user’s registration is prohibited. The player shall use an e-mail address to which only he has access. Should any player set up another user’s registration in his own name or in someone else's name or in conjunction with one or several persons after his user’s registration was closed/limited for any reason whatsoever, Interwetten reserves the right not only to close those user’s registration but also, at any time, to cancel any transactions (bets and wagers) to exclude the player from participating in further Games, and call in any free money credited. Interwetten further reserves the right to cancel any transactions/exclude a player from placing bets/the participation in a Game and/or block the player´s Interwetten Account in particular if there is a justified suspicion of an event or a bet placed thereon being manipulated/rigged or the suspicion of circumventing the maximum win/stake, using front men, acting as front man for a third party or acting on a third party's account, or by using impermissible software tools.

In all the above mentioned cases of players acting fraudulently or in collusion with third parties, Interwetten will inform the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego) and provide the evidence collated in this regard.

12. Furthermore, and in line with the applicable legislation and the Interwetten policy to prevent money laundering and the financing of terrorism, Interwetten does not permit depositing funds originating from criminal activity, depositing funds by using a credit card which a player is not authorized to use, knowingly receiving money from such card in any other manner, colluding with a third party to do so, or using a third party’s Interwetten Account for any criminal activity or illegal purpose.

13. Interwetten notifies herewith all players that Interwetten is unable to provide any advice whatsoever, in particular not in fiscal or legal matters. Therefore, Interwetten may not be held liable and shall be held harmless by the players for any loss, damage, loss of profits, fees, costs and any other disadvantage that a player may incur in connection with the services and products offered by Interwetten, unless expressed to the contrary in these General Terms and Conditions and the rules which may apply to the services and products offered by Interwetten as amended from time to time.

14. If no transaction has been recorded on the Interwetten account of the player for an uninterrupted period of over two years, Interwetten may suspend the user's registration. When four years have elapsed from the date of suspension, Interwetten will cancel the user’s account and manage the remaining funds according to the applicable regulations.

If, on the other hand, the player wishes to close his Interwetten Account, a request by email to asistencia@interwetten.es is sufficient.

15. As a licensed operator, Interwetten maintains a complaint system in line with the regulatory requirements. In order to resolve any grievances or problems a player may have encountered, a complaint process may be opened with the operator within six months as from the date on which the event being subject matter of the complaint occurred. Interwetten is legally bound to respond to any complaint that is addressed to its attention. Complaints may be forwarded to the attention of Dr. Birgit Bosch, Director, Interwetten Espana Plc, by post to the registered address of the company or by email to asistencia@interwetten.es. Interwetten will instantly identify itself, acknowledge receipt of the player’s complaint, and provide an estimated time frame for the matter’s resolution. Interwetten’s final statement will be forwarded to the player within one month of the receipt of the complaint. If the player is not satisfied with the matter’s resolution or if he is not furnished with a final statement by Interwetten within one month of opening the complaint, he may forward his complaint to the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego) (dgoj.sugerencias@minhafp.es). The regulatory authority will revert to the player with a final decision within two months from the day the complaint was registered. The deadline for the expiry of any prizes will be suspended from the date of receipt of the complaint by Interwetten until the date on which Interwetten notifies its decision to the complainant, or as appropriate, until the notification of the ruling of the Directorate General for Regulation of Gambling (Dirección General de Ordenación del Juego).


INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING

Interwetten has the right to cancel or declare as void transactions of whatever kind showing irregularities, in particular irregularities of the following nature:

a) The name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player.

b) Any irregularity which may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions.

c) Interwetten takes any form of fraudulent activity of players very seriously. Any fraudulent activity is strictly prohibited. Fraudulent activity may include, but is not limited to stolen credit cards, transfer of funds to other player accounts (funds dumping), forgery, collusion, the use of impermissible software tools, the provision of false registration data or other requested information. In addition to any other remedies provided under the general terms and conditions or the applicable game rules, Interwetten reserves the right to pursue claims for criminal prosecution and/or civil damages for any fraudulent activities. Any player involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities, including the General Directorate for Regulation of Gambling (Dirección General de Ordenación del Juego).

In case of irregularities in payment transactions as described above or in case of reasonable suspicions concerning the violation of any rules governing gaming or betting at Interwetten (i.e. these General Terms and Conditions, the rules of the Game and specific rules as applicable) Interwetten may declare the transactions concerned invalid. Any decision of Interwetten regarding the invalidation of transactions shall be binding upon the player.

d) Furthermore, it is unlawful to deposit funds obtained from ill-gotten means on the Interwetten Account.

Interwetten is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. This commitment implies that sophisticated tools have been put in place to continuously monitor and minimize operational risks. The depositing of funds obtained illegally or by improper means is strictly prohibited. Any customer activity on the site will be monitored and assessed to this effect. Suspicious activity will be reported instantly to the authorities in charge. By accepting these terms and conditions the player acknowledges that he may deposit money into the Interwetten Account only in order to play and use the services offered. Players who deposit and withdraw without having engaged into gaming activities will have their funds blocked until all required anti-money-laundering checks are accomplished.


PAYMENT METHODS

All payment methods currently offered for the Interwetten account are listed on the deposits page. In addition, Interwetten reserves the unlimited right to apply certain restrictions to the payment methods for certain customers.

The player will not be reimbursed in arrears for any differences between the amount credited and the amount debited from his credit card resulting from exchange rate fluctuations and bank charges by the bank issuing the credit card.

In any case, Interwetten reserves the unlimited right to apply certain restrictions to the payment methods for certain customers at its sole discretion.

For deposits onto the player's/customer's Interwetten Account the minimum payment of EURO 10.00 applies.

Interwetten is not a financial institution and does not grant interest on deposits.


PAYING OUT

1. Subject to these General Terms and Conditions and the relevant rules as well as the applicable terms for promotions, special offers and bonuses, the player may request at any time the payment of winnings gained. Any payout to the player from his Interwetten Account shall be governed by the general terms and conditions, the specific rules applicable to the respective product (Fixed Odds Sports-Betting, Roulette, Black Jack and Slots) and any additional terms and conditions that may apply to promotions, special offers and bonuses.

In any case, Interwetten reserves the unlimited right to apply certain restrictions to the payout methods for certain customers if required in the context of measures to prevent money laundering and the financing of terrorism as well as effective risk & fraud management.

2. Payouts allowed under the terms and conditions as applicable from time to time may occur by those methods listed on the payments page.

In general, all account balances can be paid out in the same manner as the deposit occurred. In order to verify the identity of the player, however, Interwetten reserves the exclusive and unlimited right to effect payouts by means of bank transfer. Funds or balances in an Interwetten account of one player cannot be transferred to the Interwetten account of another player.

3. If the player incurs any extra costs in the course of the payment transaction, (e.g. upon paying in or payment of processing fees) e.g. due to retransfer to credit cards, higher transaction costs in the case of foreign bank transfers, etc., he himself has to bear these costs, and Interwetten is entitled to charge the Interwetten account of the player with these additional costs. Costs arising due to return debits for which the user is responsible (e.g. in case of a wrongly stated account number, insufficient credit in the account, etc.) must be reimbursed by the holder of the account.

For pay-out requests carried out online a minimum limit of EURO 30.00 applies.


LEGALITY

Online gambling and betting may be illegal under the laws of specific countries. In such cases, players may not make use of the services of Interwetten. Interwetten will not assume any liability whatsoever in this regard and will not reimburse the player for any disadvantages suffered by him as a consequence of the violation of any legal provisions that may be applicable to the player. The player shall rather ensure that he acts in accordance with the statutory provisions applicable to him from time to time. The services offered by Interwetten Espana Plc on www.interwetten.es are targeted at players (i) residing permanently in Spain or (ii) having a bank account with a Spanish bank.


LIABILITY/INDEMNITY/DATA PROTECTION

1. Interwetten and/or its vicarious agents shall be liable for any damages beyond the boundaries of product liability law only if deliberate intent or gross negligence can be proven within the relevant legal provisions. The liability of Interwetten and its vicarious agents is limited to the extent possible by law. Interwetten does not accept any liability for any and all circumstances beyond its control (force majeure, etc.).

2. Interwetten does not warrant the constant availability and functionality of all or any products offered by Interwetten. Interwetten has a contingency plan that will be activated in case the website or software platform becomes inoperative for any reason. However, Interwetten makes no warranty that the software or services will meet the player's requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the services. In order to support the correct transmission and proper functionality of the Interwetten site, it is recommended to use Internet Explorer version 11 or higher, Firefox version 52 or higher, Chrome version 56 or higher, or Safari version 11 or higher.

3. Interwetten is entitled to rectify any obvious errors such as the input of odds for betting and/or correct errors in the evaluation of results and/or declare the affected bets void.

4. When handling the information pertaining to the player/customer, Interwetten will apply its Privacy Policy.

5. Online gaming requires the use of codes (username and password) chosen by the player himself. Username and password chosen by the player shall be robust enough and kept secret. The player shall at all times remain responsible for maintaining and protecting the secrecy of his Interwetten Account, the username, and any password. Players should not allow third parties access to or use of their Interwetten Account.

6. Interwetten will not be liable for any abuse of the Interwetten account through the use of the player's username and password by third parties unless deliberate intent or gross negligence can be proven. Similarly, unless deliberate intent or gross negligence can be proven, Interwetten shall not be liable and shall be held harmless for any losses incurred by a player due to the use of the Interwetten account by any third party and such losses shall not by refunded by Interwetten. We expressly state that the username and the password must be kept secret and confidential by the player as all transactions via the account, for which the username and password must be entered, will be for the account of the player.


INTELLECTUAL PROPERTY

Ownership of visual and audible aids: The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by Interwetten is entirely the property of Interwetten or its licensor and that the player has no rights or claims whatsoever to any such intellectual property.


PROMOTIONS AND MARKETING

1. Subject to the player’s account settings his personal data may be used by Interwetten for marketing activities across various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact the service department by email to asistencia@interwetten.es. Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 48 hours before they become effective.

Whenever a player has not consented to the use of his personal data for marketing purposes Interwetten processes personal data for marketing purposes only as necessary for the purpose of the company’s legitimate interests in promoting its services. For further details on the processing of player’s data on this site and players’ rights, please refer to the Interwetten Privacy Policy.

2. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. If groups of customers acting in collusion or as a syndicate or individual customers who register several times, set up fictitious accounts or use front men attempting to rig bonus offers, Interwetten reserves the right to call in any bonus payments granted, cancel any winnings made with these bonus offers, refuse to pay out any amounts requested and close accounts. Non-recreational players and syndicates of players are not granted any bonuses. Interwetten reserves the right to terminate or change a bonus offer at any time but will provide the player with accurate information about the current bonus offers at all times.


SEVERABILITY

Each clause contained in these General Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.


Version 7.0 last update 27.03.2019


ANNEX I The following code will be used to classify the tax residence of players:

01: Andalucía

02: Aragón

03: Asturias

04: Islas Canarias

05: Cantabria

06: Castilla - La Mancha

07: Castilla y León

08: Cataluña

09: Extremadura

10: Galicia

11: Islas Baleares

12: La Rioja

13: Madrid

14: Murcia

15: Valencia

16: Navarra

17: País Vasco

18: State (Residents of Ceuta, Melilla or those residing abroad)

Players who are not residents of Spain must indicate their country of residence.

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Contact-Centre

Online Support Request  asistencia@interwetten.es  0035-6-23 276 555  0035-6-23 276 444 Interwetten España PLC.
Postal address in Spain:
C/ Roc Boronat, 147, Pl.10
08018 Barcelona
España

Tel.: +356-23-276-000